Only orders with delivery within the European Union will be processed, including the Vatican State and excluding Canaries.
Shipping costs vary depending on the country, according to the following table:
| Country | Zone | Cost | Free from | Delivery times | Delivery type |
| Italy | Zone1 | 7,90€ | 39,00€ | 1/2 days | Express |
| Austria, Germany, the Netherlands | Zone2 | 11,90€ | 59,00€ | 1/3 days | Express |
| Bulgaria, Czech Republic, Hungary, Croatia | Zone3 | 12,90€ | 59,00€ | 1/3 days | Express |
| Romania, Slovakia, Slovenia, France, Spain (excluding Canaries) | Zone4 | 13,90€ | 59,00€ | 1/3 days | Express |
| Belgium, Luxembourg, Ireland | Zone5 | 17,90€ | 59,00€ | 4/6 days | Standard |
| Denmark, Estonia, Finland, Greece, Latvia, Lithuania, Poland, Portugal, Sweden | Zone6 | 19,90€ | 59,00€ | 4/6 days | Standard |
| Malta | Zone7 | 21,90€ | 59,00€ | 1/3 days | Express |
| Cyprus | Zone8 | 28,90€ | 119,00€ | 4/6 days | Standard |
Netarù undertakes to process orders as quickly as possible once payment has been confirmed. The delivery of the Products generally takes place in 1-3 working days with Express delivery and in 4-6 working days with Standard delivery. Delivery takes place by courier, directly to the billing or shipping address indicated in the order and to the street level.
Orders containing one or more products not yet available (hereinafter “pre-order products”) will be processed when all the products in the order become available in stock.
In any case, orders will be delivered within a maximum of 30 days and orders containing pre-order products within a maximum of 60 days from receipt of payment of the order.
In the event that the products go into stock, the Netarù staff will contact the customer to schedule a new delivery. If it is not possible to carry out the new delivery, the products covered by the order will return to Netarù.
After 30 days from the date on which the products of the order were returned to Netarù due to the impossibility of carrying out the delivery, the contract will be considered terminated and the order will be canceled. Netarù will reimburse the amount of the order paid by the Customer less the costs of returning the products and the storage costs at the branch of the courier in charge of delivery.
The termination of the contract and the refund amount will be communicated via email. The refund amount will be credited to the same payment method chosen by the Customer during the purchase.
In the event that, before the expiry of the thirty days, the Customer requests to receive the purchased Products again, Netarù will proceed with the new delivery by charging new shipping costs in addition to the costs of returning the products to Netarù and those of stock.